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Knowledge Base

  1. Installation  

    1. Installation guide and requirements
    2. Warnings, considerations and important information
    3. Microphone clearance requirements and recommendations
    4. System connection diagram
    5. Remote control functions
  2. Warranty and Product Returns 

    1. HDL300 audio conferencing system hardware warranty
    2. Return process for a defective HDL300 system
  3. Downloads 

    1. Firmware updates and license agreement
    2. Nureva audio manager
  4. Product Features 

    1. Using the Nureva audio manager
    2. Hearing aid mode
    3. Using Intel Unite® plugin
  5. Frequently Asked Questions 

    1. Where should I install the microphone and speaker bar?
    2. Can the microphone and speaker bar be mounted on the ceiling?
    3. How does microphone auto-calibration process work?
    4. Does the system need to be re-calibrated if it is moved to another room?
    5. Can I use other devices for audio when the HDL300 is connected?
  6. Troubleshooting  

    1. What the LED lights on the speaker bar mean
    2. The LED light on the speaker bar isn't on
    3. What the LED lights on the breakout box mean
    4. The microphones are not picking up sound/remote participants cannot hear us
    5. Poor audio pickup from the HDL300 system
  7. Product News and Updates 

    1. December 12, 2017 – Firmware 1.7 released
    2. November 15, 2017 - Nureva audio manager released
  8. All articles 

    1. HDL300 audio conferencing system hardware warranty
    2. Installation guide and requirements
    3. Is a software download required to operate the HDL300 system?
    4. Firmware updates and license agreement
    5. What the LED lights on the speaker bar mean
    42 articles 

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